Last updated: July 31, 2026

Technologies Tonal Mesh, inc. operates Music Demixer and this policy.

Free Preview requires no payment method and never becomes paid automatically. Unless stated below or required by law, authorized purchases are final.

Delivery and Output Quality

A delivered job provides downloadable files described for the selected workflow, without missing, corrupt, unreadable, or materially incomplete files.

A service failure is a Music Demixer error that prevents delivery, returns a different workflow, or omits a described file. An output-quality issue means delivered files do not meet your expectations.

5-Job Packs

A 5-job Pack is a one-time, non-renewing purchase; credits do not expire. One credit is consumed when processing starts. A verified service failure gets a rerun without another credit or restoration of the affected credit.

AI results vary by source. Once described files are delivered, bleed, transcription errors, cleanup, source limitations, unsuitable workflow choices, and dissatisfaction are output-quality issues.

Unless this policy or applicable law requires otherwise, Pack purchases, unused credits, and consumed jobs are not refunded for partial use, change of mind, or output quality.

Pro Subscriptions

New Pro subscriptions renew monthly. Existing Pro subscriptions renew at the interval and price shown until canceled through Manage Account > Manage Pro subscription > Cancel subscription. Cancellation is complete when the management page shows Cancellation scheduled. It stops renewal after the current paid period and leaves Pro active through the displayed paid-through date.

Unless applicable law requires otherwise, paid periods are not prorated or refunded for partial use, change of mind, or output quality. If a verified service failure prevents paid access and we cannot restore it, we provide the required remedy.

Billing Corrections and Refunds

We refund duplicate charges, excess incorrect charges, and subscription renewals processed after confirmed cancellation. Contact us about an unrecognized or unauthorized charge.

Approved refunds return to the original payment method and cannot be redirected; the payment provider controls timing.

When practical, contact billing support before a chargeback or payment dispute. This may be faster and does not limit bank, payment-provider, or consumer-authority rights.

Only one reimbursement or restored credit is provided per issue unless required by law. Tell us if a bank or payment-provider dispute is open so the same payment is not reimbursed twice.

Rights and Billing Support

Mandatory consumer rights and remedies take priority over this policy.

Email [email protected] with the account email, payment receipt or charge date, job ID if available, and a brief description. We review relevant records.